Meet Sagar Sharma 👨‍💻

IT Support Specialist | Network Troubleshooter | Systems Optimizer

I don’t just troubleshoot problems — I anticipate them. I'm a Toronto-based IT professional with a solid foundation in technical support, endpoint management, and network infrastructure. I specialize in keeping systems secure, users productive, and operations running — without downtime.

Over the years, I’ve worked in hybrid environments where no two tickets were ever the same — from resolving escalated hardware/software issues to administering Active Directory, configuring MDM policies, and reimaging machines for rapid deployment.

• Security-first mindset: Enforced access controls, locked down endpoints.
• Hands-on with tools: ServiceNow, Intune, BIOS config, remote desktop.
• Network-aware: Subnetting, DHCP, DNS, VPNs, Wi-Fi troubleshooting.
• Process-driven: Documented fixes, automated workflows.

“If it boots, pings, or logs in — I can support it.”

Currently leveling up in DevOps, scripting, and cloud fundamentals. Let’s build resilient systems — and a smarter team — together.

Work Experience